Care Coordinator – Young Community Developers

Under the direct supervision of the Program Manager and in close collaboration with key staff, the Care Coordinator is responsible for supporting, verifying, and processing clients in need of housing assistance. The Care Coordinator will work in-person with clients through the intake/application process to assess housing and other essential needs. The Care Coordinator will then work closely with clients demonstrating a qualifying housing need through the verification, approval, and funding process. In addition, maintaining detailed case records, funding requests, and reporting requirements.

Salary range: $24.00-$28.00 hourly
Application deadline: November 1, 2022
Link to apply: https://ycdjobs.force.com/PublicJobPortal/s/welcome-to-ycd

About Young Community Developers
Established in 1973, YCD is a nonprofit organization who serves residents of all ages living in the most historically underserved communities of San Francisco. YCD takes a holistic approach via a delivery eco-system of services designed to empower residents in achieving economic mobility, in turn building and sustaining a positive community by providing them with education opportunities, workforce development training, and social services. YCD’s philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty. Each year YCD provides around 1,200 community members with employment and training services through their programs and partnerships. YCD is also proud to share that they have been voted by NonProfit Times as one of the top 50 best nonprofits to work for in the United States!

Project Overview
Committed to serving the District 10 and 11 in San Francisco, in an effort to address the housing crisis exacerbated by the COVID-19 pandemic, Young Community Developers (YCD) is looking to hire a Housing Care Coordinator to join the Housing Team to administer funding to help stabilize households throughout our community.

RESPONSIBILITIES:
● Thoroughly and diligently, assess the client’s overall essential needs.
● Assist clients with identified housing needs through the intake, application, and verification process.
● Based on client assessment, make the appropriate referrals to other resources internally and externally.
● Maintaining a caseload with detailed records.
● Ability to provide services within the community with compassion and cultural competency while using a holistic approach to resolution.
● Maintain detailed and organized client case notes and files.
● Assisting in developing and streamlining processes as program changes and pivots.
● Working at both onsite and offsite offices.
● Tabling community events and community outreach.
● Working collectively and assisting other YCD programs and other community partners when needed.
● Data entry tasks using Salesforce, Microsoft Office Suite, Google workspace and other technology platforms.
● Ensures compliance with agency, funder, and governmental reporting requirements and supports all program evaluation efforts.
● Assists in preparation for program audits and monitoring visits.
● Participates in regular team, agency, funder, and community meetings.
● Other duties as assigned.

WHAT YOU WILL BRING
A successful candidate will possess:
● B.A./B.S. degree in a related field and at least two years of relevant experience preferred.
● Bilingual in English and Cantonese or English and Spanish will receive a bilingual pay differential of 8%.
● Ability to meet the needs of the community by working nontraditional hours as needed, which may include evenings and weekends.
● Excellent cross-cultural communication skills and the ability and willingness to work with economically and culturally diverse clientele from various professional and ethnic backgrounds.
● Excellent interpersonal and communication skills, written communications, patience, diplomacy, and high level of customer service skills.
● Ability to think critically, problem solve and be resourceful.
● Must have proven ability to work both independently and as part of a team.
● Must be comfortable with and adapt quickly to organizational, program and departmental changes.
● Strong values, alignment and commitment to the mission of Young Community Developers Inc. and to individuals from diverse populations.
● Well organized, ability to work in a fast-paced environment and meet goal objectives; excellent team player. True attention to detail, ability to complete paperwork accurately and in a timely manner.
● Continuous commitment to improve occupational knowledge.

LOCATION: San Francisco, CA
JOB TYPE: Full Time 40/hours – Non-exempt
COMPENSATION: $24.00-$28.00/hour DOE

BENEFITS PACKAGE
Our work environment is built around collaboration and partnership, teamwork, wellness, community, diversity, and inclusion. Our Total Rewards Package for full-time team members
includes:
❖ No-cost Health, Dental, and Vision premiums for employees
❖ Company-sponsored Health Spending Account
❖ Vacation & Sick time
❖ Life & Long-term Disability
❖ Generous Annual Holiday schedule
❖ 401k eligible at one year of service
❖ Employee Assistance Program
❖ Health & Fitness Program

Additional Qualifications:
YCD prioritizes the health and well-being of employees and vaccines are the best tool currently available to help control this global pandemic and protect our employees. Therefore, for everyone’s safety, as a condition of employment, all employees are required to demonstrate that they have been fully vaccinated against COVID-19.

YCD is an “at-will” and equal opportunity employer. Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.