Director’s note
By James A. Castañeda, AICP. Working at the planning counter can be tedious, or it can be one of the more important and rewarding parts of being a planner — where we learn how to listen and how to empathize. And while we usually don’t see the results of our work for years, we can in a few short hours at the counter resolve several problems, provide direction, or offer advice. These small victories add up and help you appreciate what you do and for whom.